You may return new, unopened items for store credit, less a 20% restocking fee, within 15 business days of delivery. All returned products must be in their original packaging with all included accessories intact.
Defective or damaged items will be exchanged or the product cost credited for other store purchases if the buyer reports the problems within 15 business days of delivery.
For all returns, the buyer must contact Customer Services in writing to describe reason for returns.
The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to Customer Services for exchange or credit. Shipping and handling fees shall not be credited.
The buyer shall also be responsible for all shipping, insurance, and handling charges (where applicable) when SoGoya.com returns the replaced items to the buyer.
SoGoya.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer use a traceable mean to ship the product and purchase shipping insurance.
Well notify you by email once weve received and processed your returned item. We typically process your returned items within 3 to 5 days of receiving them.